Move-in Agent
Get move-in paperwork ready before arrival.
The agent checks incoming documents against your checklist, follows up on missing items, and flags anything unclear. Your team reviews exceptions before keys or access codes are released.
This is a starting design that we adapt to your company. Before we agree on a plan, we confirm what the agent can access, your approval rules, and what the finished task looks like.
Your team spends less time chasing documents and can always see what’s still missing.
It starts with
- A lease is signed
- A booking is confirmed
- A document arrives
- Your team flags a unit
- Reads the submitted documents
- Checks it against your rules
- Chases what is missing
- Logs every step
You get
- Checklist status recorded
- Documents filed
- Chase messages sent
- Approved access code releasedasks first
This is how the agent works once it’s set up and approved. If a record is missing, a connection fails, or a person needs to decide, it goes to your team. It isn’t marked done until the agreed result is confirmed.
What the agent can access
Reads only
- Occupant contact channel
- Insurance certificate
- Utilities and deposit ledger
- House rules and addenda
Can change
- Lease or booking record
- Smart lock or lockbox
We confirm document and access-system connections during scoping. Vacation-rental check-in uses its own arrival rules, not the long-term tenant checklist. Unresolved items go to your team before arrival.
When the agent stops and asks
Within your approved rules
- The onboarding checklist
- Chasing a missing item
- Recording checklist status
- Filing documents
Asks you first
- Releasing access until testing and written approval are complete
- Sending an insurance rejectionalways
- Any document it cannot verifyalways
- Arrival is approaching with items still missing
Never, at any stage
Issue a door code on an uncertain file.
Unclear documents or payment status go to your team. The agent does not guess whether someone should receive access.
Where this can save your team time
It saves the time your team spends collecting documents and checking what’s missing. Your team still reviews exceptions and decides who gets access.
Agents that work alongside it
Questions about the Move-in Agent
What does the Move-in Agent do?
The agent checks incoming documents against your checklist, follows up on missing items, and flags anything unclear. Your team reviews exceptions before keys or access codes are released.
What does the Move-in Agent need access to?
We confirm document and access-system connections during scoping. Vacation-rental check-in uses its own arrival rules, not the long-term tenant checklist. Unresolved items go to your team before arrival.
What will the Move-in Agent never do?
Issue a door code on an uncertain file. Unclear documents or payment status go to your team. The agent does not guess whether someone should receive access.
Tell us what’s taking up your team’s time.
On the first call, we’ll learn about your work and tell you about Openhour. We won’t talk about pricing yet. Then we’ll schedule a second call to walk you through a proposal.